Q: How do I place an order? A: Placing an order is simple:

  1. Add the desired items to your cart.
  2. Proceed to checkout.
  3. Enter your shipping and billing information.
  4. Confirm your order.
  5. We’ll send an order confirmation to your email.

Q: Can I modify or cancel my order? A: Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please email us at sales@cosmostar.net within 12 hours of placing your order.


Q: What payment methods do you accept? A: Currently, we accept payments exclusively through PayPal.

Q: Is it safe to use my credit/debit card on your site? A: Absolutely. We implement SSL encryption to ensure the security of your personal and payment information. Your privacy and security are our highest priorities.


Q: Do you ship internationally? A: Yes, we offer shipping to the USA, Canada, and Australia. For shipping to other locations, please contact us via email to calculate the shipping cost. Visit our Shipping Policy page for more details.

Q: How much does shipping cost? A: Shipping costs are calculated based on the destination and the size/weight of your order. You can view the estimated cost at checkout before finalizing your purchase.

Q: How can I track my order? A: After your order is dispatched, we will send you a confirmation email with a tracking number, which you can use to track the progress of your delivery online.

Returns & Exchanges

Q: What is your return policy? A: Returns are accepted within 14 days of receipt. Items must be in their original condition with all tags attached. Note that some items may incur a restocking fee. For full details, please visit our Return Policy page.

Q: How do I return an item? A: Please visit our Return Policy page for detailed instructions, or contact our customer service team for help with your return.

Q: Can I exchange an item? A: We are not offering exchanges at this time.

Technical Issues

Q: I’m having trouble placing an order. What should I do? A: Make sure your internet browser is up-to-date. If you continue to experience issues, please email our customer support at sales@cosmostar.net for assistance.

Q: I didn’t receive an order confirmation. What should I do? A: Confirmations are sent to the email provided at checkout. If you haven’t received one within 12 hours, please check your spam folder or reach out to us for support.

Privacy & Security

Q: How do you protect my personal information? A: We prioritize your privacy and handle your personal information with the utmost care, using it solely to process orders and provide customer service. Our Privacy Policy provides detailed information on how we protect and utilize your data.

Q: Will you sell my information to third parties? A: We respect your privacy—your information will never be sold to third parties. For more details, please consult our Privacy Policy.

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