Shipping policy

Shipping Method and Time

Orders are processed and shipped via DHL or FedEx.
Once shipped, orders are typically delivered within 3–5 business days.

Delivery times are estimates and may vary depending on destination, carrier operations, customs clearance (if applicable), and external factors beyond our control.

General Information:

  • All orders are subject to product availability. If an item in your order is unavailable, we will ship you the available part of your order. We will send you the rest of your order when that item becomes available.
  • Shipping costs for your order are non-refundable and are determined by the weight of the items you order and your location. Please note that the delivery date for your order may vary due to carrier shipping practices, delivery location, the chosen method of delivery, and the quantity of items ordered.

Shipping Locations:

  • We offer shipping both within the USA and internationally. For inquiries regarding shipments outside of the USA, please reach out to our customer service.

Shipping Rates:

  • Shipping rates are based on the specific products ordered and apply to all orders within the USA.

Order Tracking:

  • Upon placing your order, a confirmation email will be sent to you. After your order has been shipped, you'll receive a subsequent email containing tracking information.

Shipping Delays:

  • We strive for the timely delivery of all orders. Nevertheless, shipping times might be affected by factors beyond our control, including inclement weather, carrier-related delays, or periods of high demand.
  • If your order has not arrived within 7 days beyond the projected delivery date, kindly contact our customer service team.

Customs, Tariffs, and Taxes:

  • Be aware that customs, tariffs, and taxes are not incorporated into the item price or shipping costs for international orders. These charges fall under the buyer's responsibility.
  • We hold no responsibility for any customs and taxes applied to your order. The customer bears fees imposed during or after shipping.

Damaged Items:

  • Should you receive a damaged item, please get in touch with us immediately, and we will guide you on the necessary steps.

Contact Us:

  • For any questions regarding our Shipping Policy or concerns about your order, please get in touch with our customer service team at sales@cosmostar.net or +886-2-26687799.