Refund policy

 

Return Policy

 

Our Commitment:

Your satisfaction is our top priority. If you're unsatisfied with your purchase, our return policy is designed to make things right.

 

  1. Eligibility:

Products purchased from us are eligible for a refund or replacement if found to be damaged or defective. Kindly inspect your order upon reception and contact us immediately if the item is defective damaged or if you receive the wrong item. This way, we can evaluate the issue and make it right.

 

  1. Return Window: Items can be returned within 14 days of the date of receipt. To be eligible for a return, your item must be in the same condition you received it, unused, and in its original packaging.

 

  1. Shipping:
    • Returning the Product:The customer is responsible for returning the product. Please ensure the item is packaged securely to prevent any damage during transit.
    • Shipping Costs:The customer will bear All return shipping costs. We recommend using a trackable shipping service for your security and peace of mind. 
    • FedEx Shipping Label Option: We can provide a FedEx shipping label for your convenience. Please note that the cost of this label will be deducted from your refund amount.
    • Return Information:

Cosmostar Tech Ltd.

Tel: +886-2-26687799

Address: No.10, Alley 6, Lane 15, Sec. 2, Jiayuan Rd., Shulin District, New Taipei City, Taiwan 238

  1. Restocking Fee:

We value your business and trust. As such, we do not charge any restocking fees for returned items.

  1. Exceptions:

Please note that certain items are excluded from this return policy for hygienic and operational reasons. Specifically, "Airless Sprayers" are considered final sale items and cannot be returned.

  1. Initiating a Return:

To start a return, contact our customer service team with your order number and details about the product you'd like to return. We'll guide you through the return process and provide any additional information you need.

  1. Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. The refund will be processed if approved, and a credit will automatically be applied to your original payment method.

  1. Questions:

If you have any questions or concerns regarding our return policy or your order, please don't hesitate to contact us at sales@cosmostar.net. We're here to help!